FAQs

What to expect

Our preadmission process helps to familiarize potential patients and their families with The BridgeWay before admission. The objective is to reduce patients’ anxieties, which may accompany unfamiliar surroundings, people and events. Upon arrival, a mental health professional will assess the potential patient in order to provide additional information, which may be relevant to treatment. If admitted, the admissions packet will be signed with a staff member, and upon receipt of the admission orders from the accepting physician, the individual will be escorted to the assigned unit and room.

Accommodations are semi-private (2 patients per room) with a shared bath in between two suites. The clinical staff will begin orienting the new client to the program, and various clinical evaluations will begin.

We want to do everything we can to help you make sure you or your family member receive the best care possible while at The BridgeWay.

What to bring?

For the safety of all, patients are encouraged to limit what they bring to The BridgeWay to include the following:

  • Insurance and prescription cards
  • Contact information for your primary-care physician, attorney, probation officer, or employee-assistance representative
  • Three sets of comfortable clothes that fit into one suitcase. Residents who will be staying in the Transitional Services Treatment Program should bring seven sets of clothing.
  • Personal care items that do not contain alcohol and are not packaged in glass containers.
  • Cigarettes (if you smoke)

What not to bring?

  • Belts or shoe strings
  • Cell phones, pagers
  • Cameras
  • Batteries
  • Keys
  • Business-related paperwork
  • Laptop computers
  • Computer or video games
  • Televisions, radios, compact disc, MP3 players, DVD players/recorders, DVDs.
  • Any personal electronics
  • Any food or beverage
  • Clothing representing a bar, alcohol, drug use or profanity
  • Provocative clothing or pajamas (tank tops, short shorts, mini-skirts, negligees)
  • Weapons, including pocket knives
  • Pornography
  • Mouthwash containing alcohol
  • Hairdryers, curling irons, or razors

Visitation

At The BridgeWay, we recognize that visitors can play an important role in the healing process of our patients. In order to maximize treatment results, we ask that you adhere to the following visitation guidelines.

  • Only immediate family may attend visitation and each member must be included on the Approved Visitors List, which is determined by the guardian and therapist. Exceptions may be made by the therapist, if clinically indicated.
  • A maximum of two (2) visitors are allowed to visit at one time.

The following items will not be allowed in visitation:

  • Purses, bags, brief cases
  • Cell phones
  • Cameras
  • Games
  • Radios, CD/CD players, IPods, IPads or other electronic devices
  • Cigarettes and other tobacco products, lighters, matches
  • Weapons of any kind (including pocket knives)
  • Food, drinks, gum, candy
  • Personal belongings
  • Other items that may be determined to compromise the visitation experience for patients/family members

Patient Rights:

Upon admission, each patient is provided with the Patient Rights Pamphlet, which details the rights extended to all patients. Each patient is encouraged and assisted throughout their stay, to exercise their rights as a patient and as a citizen, and to recommend changes in policies and services to our staff. If a patient feels that they have been denied any of their rights as stated in the pamphlet without good cause or without proper procedures, or if there are ethical issues that they would like addressed, they may contact the Patient Advocate. It is the Patient Advocate’s responsibility to investigate and make every effort to resolve each complaint.

To contact your Patient Advocate, call (501) 771-1500, extension 285.

Questions? Please contact us